Applied LabsDocs
Conversations

Get conversation

Retrieve a single conversation by ID.

GET/v2026-04/conversations/{id}/

Usage

Start from this cURL example and add filters as needed.

cURL
curl -X GET https://core.appliedlabs.ai/v2026-04/conversations/55555555-5555-4555-8555-555555555555/ \
  -H "Authorization: Bearer <api-token>" \
  -H "X-Shop-Id: 66e4c4d2-34e8-4f85-8f51-84b6ed7b5f10"

Authorizations

Authorizationstringheaderrequired

Send your Applied API key as Authorization: Bearer AL.... Create the key in the Applied dashboard and keep it on your server.

Path parameters

idstring · uuidrequired

The ID of the conversation you want to retrieve.

Header parameters

X-Shop-Idstring · uuidrequired

The shop whose data you want to read.

Response

The conversation you asked for.

agent_idstring · uuid | nullrequired
contact_idstring · uuid | nullrequired
created_atstring · date-timerequired
directionenum<string>

Whether the conversation started with an incoming customer message or an outbound message from your team.

inboundoutbound
idstring · uuidrequired
is_testboolean
remote_idstring | null
remote_platformstring | null
resolutiononeOf

How the conversation was resolved, when a resolution is available.

hardsoftescalatedhumanmerged
statusoneOf

Whether the conversation is new, open, or waiting on the next reply.

newopenpending
titlestring
typeenum<string>required

Which channel the conversation came from, such as email, chat, SMS, or voice.

phone_callweb_callweb_call_demoweb_chatemailsmscommentsform
updated_atstring · date-timerequired
user_idstring · uuid | nullrequired
{
  "agent_id": "33333333-3333-4333-8333-333333333333",
  "contact_id": "11111111-1111-4111-8111-111111111111",
  "created_at": "2026-04-07T14:30:00Z",
  "direction": "inbound",
  "id": "55555555-5555-4555-8555-555555555555",
  "is_test": false,
  "remote_id": "conv_3706spyi",
  "remote_platform": "zendesk",
  "resolution": "escalated",
  "status": "open",
  "title": "Nor rest four imagine difficult treatment for invoice follow-up",
  "type": "email",
  "updated_at": "2026-04-07T15:12:00Z",
  "user_id": "44444444-4444-4444-8444-444444444444"
}