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Gorgias Connector

Connect Gorgias so Applied can mirror tickets, read customer context, and send guided replies in Gorgias.

This guide covers the native Gorgias API-key setup path. It does not cover the Gorgias Hosted MCP setup strategy.

Common use cases

  • Create or update Gorgias tickets during Applied escalations.
  • Sync Gorgias ticket messages into Applied.
  • Send replies from an approved Flow or handoff workflow.
  • Preserve customer and order context alongside the support conversation.

Before you begin

Before connecting Gorgias, make sure:

  • You can access Gorgias settings as an account owner or admin.
  • You know the Gorgias subdomain.
  • You know the Gorgias user email Applied should authenticate as.
  • You know the inbound email address Applied should use for email routing.
  • Your team knows which channels Applied should accept.

Get Gorgias REST API credentials

Gorgias REST API credentials are available in Gorgias account settings.

  1. In Gorgias, open Settings.
  2. Go to Account > REST API.
  3. Copy the base API URL or identify the subdomain from it.
  4. Copy the username or email.
  5. Copy the REST API password or API key.

Applied uses Basic auth with the Gorgias email and API key.

Configure Gorgias access

Gorgias REST API keys grant broad account access. Use an account-approved integration user when possible, keep the key private, and rotate it if it may have been exposed.

If Applied will send email messages through Gorgias, confirm the sender address is an existing Gorgias email integration address. Gorgias requires outbound email message sources to use a configured email integration.

Connect Gorgias in Applied

  1. Open Connectors.
  2. Click New.
  3. Choose Gorgias.
  4. Choose the API setup strategy, not MCP.
  5. Enter the Gorgias subdomain.
  6. Enter the token service email.
  7. Enter the inbound email address.
  8. Paste the Gorgias API key into the API token field.
  9. Create the connection.

The Gorgias subdomain is the value before .gorgias.com in your Gorgias API or help desk URL.

Validate the connection

After setup:

  1. Look up a test Gorgias ticket.
  2. Confirm the customer and message history match Gorgias.
  3. Create a test escalation and confirm a ticket or note appears in Gorgias.
  4. If replies are enabled, send a test reply on a non-production ticket.

Common issues

Gorgias says credentials are missing

Confirm the subdomain, email, and API key all come from the same Gorgias account.

Replies fail for email tickets

Confirm the outbound sender is an existing Gorgias email integration address and that the inbound email address in Applied matches the routing plan.

Hosted MCP was selected by mistake

Reconnect the provider and choose the native API setup strategy if your workflow needs ticket creation, ticket mirroring, or Gorgias reply behavior.

Provider docs

Next steps

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