Use Applied Docs with MCP

Applied Docs can be connected to tools that support the Model Context Protocol (MCP). This lets your team ask questions about Applied setup, workflows, help desk features, and deployment behavior from the same documentation you see on this site.

When to use it

Use the Applied Docs MCP server when you want an AI tool to answer questions from Applied product documentation.

Good examples include:

• “How do escalations work?”
• “What does the handoff card show in the Inbox?”
• “How do I set up chatbot authentication?”
• “What should I test before publishing an agent revision?”

The MCP server is for documentation only. It does not access your workspace, customer conversations, tickets, analytics, or private connector data.

Server URL

Use this URL in any MCP-compatible client:

https://docs.appliedlabs.ai/api/mcp

The server is read-only. It searches and retrieves public Applied documentation pages so your AI tool can cite the right setup steps and product behavior.

Connect your MCP client

Every MCP client has its own setup flow, but the configuration usually asks for a server name and URL.

Use:

After connecting, your client should be able to search Applied Docs and open specific documentation pages when answering questions.

Ask documentation questions

For best results, ask questions that name the feature or workflow you are working on.

Examples:

In Applied Docs, how should I configure escalations for a chat agent?

Using Applied Docs, explain how chatbot authentication works with JWTs.

Find the Applied Docs page about agent revisions and summarize the safe
deployment steps.

If the answer depends on your live workspace, use Applied directly instead of the docs connection. For example, the docs can explain how Inbox views work, but they cannot tell you which conversations are currently assigned to your team.

What the connection can read

The MCP server can read public documentation pages, including guides for:

• Getting started with Applied.
• Setting up channels such as chat, email, SMS, Slack, and voice.
• Managing knowledge, content sources, and responses.
• Building workflows.
• Using the Help Desk, Inbox, tickets, routing, and SLAs.
• Testing, auditing, analytics, and deployment.

It cannot read your account, workspace settings, private customer data, or connected systems.

Troubleshooting

If your MCP client cannot connect:

1. Confirm the URL is exactly https://docs.appliedlabs.ai/api/mcp.
2. Confirm your client supports remote MCP servers over HTTP.
3. Remove and reconnect the server if your client cached an old configuration.
4. Contact support@appliedlabs.ai if the connection still fails.